terms of service

CONDENSED TOS
NOTICE: This is the summed-up version of the TOS.Please refer to the full TOS below for more detailed terms, which WILL apply to your orders.

TERMS OF SERVICE
LAST UPDATE: April 27th, 2026This contract applies to the artist further called Seller and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:A. PAYMENTS
1. Customer agrees to pay in full before receiving the Product.
2. Customer can pay upfront in full or in installments of 50%. An upfront payment of at least 50% is needed to confirm the Commission.
3. Any other payment schedule has to be mutually agreed before work on the Product starts.
4. Customer accepts that work on the Product will not commence until payment has been received by Seller according to the previous terms.B. PRODUCT DELIVERY
5. Customer agrees that Product will be delivered digitally to email address provided by Customer, after the final payment has been received by the Seller.
6. It is sole responsibility of Customer to propose delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the Seller.
6b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer lost their files.C. REVISIONS
8. Customer has the right to periodically receive progress of the Product, and to provide feedback for revisions.
9. Customer has right to a reasonable amount of minor edits after completion, such as changing an eyecolour or fixing a small detail, up to an additional 10% of the total time spent on creating the originally delivered Product. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.
10. For the sake of a smoother process, strong references such as model sheets, accompanied by detailed descriptions are encouraged.D. CURRENCY CONVERSIONS
11. Customer agrees to pay the total amount specified in USD.
12. It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.
13. Payment is considered as received and completed only when total amount received on Seller's Paypal account is equal to the invoice amount previously agreed upon.E. REFUND POLICY
14. Customer has right to request a full refund if there's been no progress reported for two consecutive months, when work has not started at all for one month after the initial payment, or when Product has not been completed within five months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work taking longer due to revisions, designs changes, or extras ordered along the way. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.
14b. Sudden cancellation from the Customer when work on the Product has already started will not stand as ground for a refund.
15. Customer obliges to contact the Seller in a fast and responsive manner, responding in reasonable time to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.F. PERSONAL AND COMMERCIAL USE
16. The Product received by Customer is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.
Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.
In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.
17. In cases where the character chosen for the making of the Product does not belong to the Customer, the Customer agrees that no rights to the character or IP can be obtained.G. CANCELLATIONS
18. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
19. Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.H. PRIVACY
20. Seller reserves the right to showcase the Product through images or video for promotional purposes, that being their own socials or portfolio. Secrecy can be requested, but an extra fee may be charged.
20b. Customer reserves the right to request anonimity free of charge when and if Seller showcases the Product.

PRICES

Examples